Last updated: November 28, 2025
We are Latency Global, doing business as “Latency Global” (“Company,” “we,” “us,” or “our”). We operate the website https://latency.global (the “Site”), the mobile application “Latency Global” (the “App”), and any other related products and services that refer or link to these legal terms (collectively, the “Services”).
Latency Monitor (the “Service”) is a global infrastructure performance monitoring and intelligent DNS automation platform that monitors the speed, availability, and performance of your websites, servers, and online services from locations around the world. The Service automatically collects performance data, sends alerts when issues are detected, and can intelligently route your users to your fastest and most reliable servers through automated DNS management. Users access the Service through a web-based dashboard and API, with features, monitoring limits, alert options, data retention periods, and automation capabilities varying based on subscription tier. The Service is provided on an “as-is” basis, and while we make commercially reasonable efforts to maintain high availability, actual performance may vary based on network conditions, infrastructure maintenance, and factors beyond our control. Users are responsible for staying within their subscription plan limits, and we reserve the right to throttle, suspend, or terminate accounts that exceed allocated resources or engage in abusive usage patterns.
You can contact us by email at support@latency.global . (Postal address placeholders in the original document should be replaced with your actual physical address.)
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Latency Global, concerning your access to and use of the Services. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We may update these Legal Terms from time to time by updating the “Last updated” date above. It is your responsibility to review these Legal Terms periodically. Your continued use of the Services after any such changes constitutes acceptance of the revised Legal Terms.
All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, your parent or guardian must read and agree to these Legal Terms prior to your using the Services.
We recommend that you print a copy of these Legal Terms for your records.
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Those who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services are not tailored to comply with industry-specific regulations (such as HIPAA, FISMA, etc.). If your interactions would be subject to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
We are the owner or the licensee of all intellectual property rights in the Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).
Our Content and Marks are protected by copyright and trademark laws, and by various other intellectual property rights and unfair competition laws and treaties, in the United States and around the world.
The Content and Marks are provided “AS IS” for your personal, non-commercial use or internal business purpose only.
Subject to your compliance with these Legal Terms, including the Prohibited Activities section below, we grant you a non-exclusive, non-transferable, revocable license to:
solely for your personal, non-commercial use or internal business purpose.
Except as expressly set out in these Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our prior written permission.
If you wish to make any use of the Services, Content, or Marks beyond what is allowed in these Legal Terms, please email support@latency.global .
By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submissions. We will own the Submissions and be entitled to their unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
You are responsible for what you post or upload. By sending us Submissions through any part of the Services you:
You are solely responsible for your Submissions and agree to reimburse us for any losses arising from your breach of this section, any third party’s intellectual property rights, or applicable law.
By using the Services, you represent and warrant that:
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any part of them).
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
We accept the following forms of payment:
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You agree to promptly update account and payment information so we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases where required. All payments are in US dollars.
You agree to pay all charges at the prices then in effect for your purchases, and you authorize us to charge your chosen payment method. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may limit or cancel quantities purchased per person, per household, or per order, and may limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.
Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each charge, until you cancel. The length of your billing cycle depends on the subscription plan you chose.
We offer a 14-day money-back guarantee. If you are not satisfied with our Services, you may cancel your subscription and request a full refund within 14 days of your initial purchase. To request a refund, please contact us at support@latency.global with your account details and reason for cancellation.
Refunds requested after the 14-day period will be evaluated on a case-by-case basis at our discretion. Please note that refunds are only applicable to the initial purchase or subscription renewal, not to individual billing periods after the first 14 days.
You can cancel your subscription at any time by logging into your account or by contacting us at support@latency.global . Your cancellation will take effect at the end of the current paid term, and you will retain access to the Services until that time. After cancellation, your subscription will not renew.
We may, from time to time, change the subscription fee and will communicate any price changes to you in accordance with applicable law.
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
You agree not to:
The Services may allow you to submit comments, feedback, or other content (“Contributions”). Contributions must not be illegal, harmful, infringing, harassing, or otherwise objectionable.
You affirm that:
By posting or submitting Contributions, you grant us an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute your Contributions in any media for any lawful purpose.
You retain ownership of your Contributions, but you grant us the rights necessary to operate and improve the Services.
Reviews must comply with the following:
We grant you a limited, non-exclusive, non-transferable license to install and use the mobile App solely for your personal or internal business use.
Your use of the App must comply with the app store’s terms (Apple App Store or Google Play).
The Services may contain links to third-party websites or content. We do not control, endorse, or assume responsibility for any third-party websites or content.
Your interactions with third-party sites are solely between you and the third party.
We may monitor the Services for violations, manage the Services to protect our rights, and take legal action as necessary to enforce these Terms.
Your use of the Services is subject to our Privacy Policy, available at: https://latency.global/privacy.
By using the Services, you consent to all actions taken by us in accordance with the Privacy Policy.
These Terms remain in effect while you use the Services. We may suspend or terminate your access at any time for any reason, including violation of these Terms.
Upon termination, your account may be deleted, and you are prohibited from creating a new account without our permission.
We reserve the right to change, modify, or remove content at any time. We may also modify or discontinue parts or all of the Services without notice.
We are not liable for downtime, interruptions, or discontinuation of the Services.
These Terms are governed by the laws of the jurisdiction in which Latency Global operates, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration, except where prohibited by law.
Parties waive the right to a jury trial and agree to resolve disputes individually, not as part of a class action.
There may be errors, inaccuracies, or omissions in the Services. We reserve the right to correct them without notice.
The Services are provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, we are not liable for indirect, consequential, special, or punitive damages, including lost profits, lost data, or business interruption.
You agree to indemnify and hold us harmless from any losses or damages resulting from your use of the Services or violation of these Terms.
We may maintain data relating to your use of the Services. You are responsible for backing up your data. We have no liability for loss or corruption of your data.
You consent to receive electronic communications and agree that electronic signatures, agreements, and notices have the same legal effect as written ones.
If you are a California resident and your complaint is not resolved, you may contact the Consumer Assistance Unit of the California Department of Consumer Affairs.
These Terms constitute the entire agreement between you and us. If any provision is found unenforceable, the remaining provisions remain in effect.
You may not assign your rights or obligations under these Terms without our written consent.
If you have questions or concerns about these Terms, please contact us at:
support@latency.global