Incident Management

Latency Global + PagerDuty Integration

Route monitoring alerts directly to your PagerDuty on-call schedule. When Latency Global detects downtime from 70+ global locations, PagerDuty ensures the right engineer is paged immediately — with full escalation policies and acknowledgment tracking.

Available on: Business plan

How to Set Up

1

In PagerDuty, create a new service or use an existing one

2

Copy the integration key from PagerDuty

3

In Latency Global, create an alert and configure PagerDuty integration

4

Map monitor alerts to PagerDuty severity levels

5

Test the integration to verify alert routing

Use Cases

On-Call Alerting

Route alerts to whoever is on-call. No more wondering if someone saw the Slack message at 3 AM.

Escalation Policies

If the primary on-call doesn't acknowledge within your SLA, PagerDuty automatically escalates to the next person.

Incident Correlation

Correlate Latency Global alerts with other monitoring sources in PagerDuty for unified incident management.

Other Integrations

Frequently Asked Questions

PagerDuty integration is available on the Business plan ($99/month). All plans can use webhook alerts to trigger PagerDuty via their Events API.

Yes. Use webhook alerts on any plan to send events to PagerDuty's Events API v2. The native integration on Business adds richer metadata and auto-resolution.

Yes. When the native integration detects that your monitor has recovered, it sends a resolve event to PagerDuty automatically, closing the incident.

Get started with PagerDuty

Set up PagerDuty integration in minutes. Plans from $5/month with all integrations included.

5 monitors included • All 70+ locations (+40 more soon) • No contracts